Forum Discussion

RachelMiller's avatar
RachelMiller
Qrew Cadet
4 years ago

Subscription Email Not Received By All Recipients

I have a subscription set up for four individuals using their specific email addresses with a semi colon and space between each one.  For some reason the email is only being received by two of them an...
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MarkShnier__You's avatar
MarkShnier__You
Icon for Qrew Legend rankQrew Legend
4 years ago
Do the people who are to receive the subscription report all have data on them for the report?  If you run the report and do a "test as user" for the user who is not receiving the report, does the report have content?


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Mark Shnier (YQC)
mark.shnier@gmail.com
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RachelMiller's avatar
RachelMiller
Qrew Cadet
4 years ago
Yes.  The report being sent out is not filtered in a way that would prevent some individuals from getting data.  All four are getting the same listing which I've verified does have data (also confirmed by the two who are getting the email).  

I changed the format back to list each address vertically and attached a doc showing all the settings for the subscription.  I've never had an issue with subscriptions before so I'm really not sure what else I should be checking.

Thanks for your help.

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Rachel Miller
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  • MarkShnier__You's avatar
    MarkShnier__You
    Icon for Qrew Legend rankQrew Legend
    4 years ago
    .. so test as user does show data?

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    Mark Shnier (YQC)
    mark.shnier@gmail.com
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    • RachelMiller's avatar
      RachelMiller
      Qrew Cadet
      4 years ago
      User "J" doesn't have access to the Quickbase application and user "R" is on the denied list.  I thought a report (in csv) could be sent to colleagues without having access to the application but I'm now wondering if that is the issue.

      The recipients will not be using the application regularly so their access will end up being disabled after so long which is part of the reason I went with a subscription.

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      Rachel Miller
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      • MarkShnier__You's avatar
        MarkShnier__You
        Icon for Qrew Legend rankQrew Legend
        4 years ago
        Right, that is why I was asking you to test as user.  Subscriptions respect the permissions of the user.  So, users on the Deny list will get diddly squat.  A typical use of the Deny List is for Terminated employees.  You would not want Terminated Employees to continue to receive subscription reports.

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        Mark Shnier (YQC)
        mark.shnier@gmail.com
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