Forum Discussion

KrissyKrissy's avatar
KrissyKrissy
Qrew Cadet
10 years ago

URL Button - Autosave feature does not work on mobile app

Hi all,

We have an Item Inspections form. At the end of the form I created a button to return to the related purchase order for further editing. When I click the button from the desktop view using a laptop or desktop computer the form I was working on automatically saves before redirecting. However, when I click the button in the mobile app it does not save the record. How can I set the mobile version up to do the same and autosave the record when the button is clicked? Any help is appreciated!

Thank you!

Forms
Formulas and functions
Mobile
  • EvanMartinez's avatar
    EvanMartinez
    Quickbase Staff
    8 years ago
    Hi Kelly,

    If you are having this issue since this forum post was originally 3 years ago I would also suggest you put in a support case. It may be that you have run into an issue with some of the recent mobile changes or that the coding on your button needs adjustment. With a support case you can share the specific code you are using and let us know where the break appears to be happening without exposing your code to the general forum. Then we can help to troubleshoot the issue. Just click the link below to open a case:

    https://login.quickbase.com/qb/support/newcase?subject=Issue+with+save+before+redirect+on+mobile
    • ChyanneEyde's avatar
      ChyanneEyde
      Qrew Trainee
      4 years ago
      Just a note that, another several years later, I am also encountering this issue. I've submitted a support case!

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      Chyanne
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      • ChyanneEyde's avatar
        ChyanneEyde
        Qrew Trainee
        4 years ago
        I've already received a response, and in case it's helpful to anyone else, this issue appears to be a dead end. 

        Our Response: Good day Chyanne;

        This issue has indeed already been documented in another case and has been escalated for further review.

        There have been no updates since it's original submission, but I'll be sure to pass along anything I happen to hear back.

        Regrettably, there is no workaround for this issue at this time. for that, apologies for the inconvenience.

        Thank you for your time and for contacting Quick Base Support!

        Cheers.

        Kris Krysalis | | They/She
        Quick Base Customer Care | | Support

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        Chyanne
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