Who to contact to escalate a Support Case?
I have a support case regarding a pipeline issue that was opened on March 24th and is still unresolved. The person assigned to this case was not able to resolve the previous issue assigned to her and...
Forum Discussion
I always ask in the ticket itself to have it escalated once it seems like they are just spinning their wheels. Escalating it will have mixed success but sometimes it works.
I have had some of the same experiences you seem to be having. There have been issues where I took a good bit of my time to explain it and exactly how to recreate it, which I tested, only to be told it is a mysterious problem that they cannot fix. Or I have been asked to create the testing environment several times only for them to not use it for weeks and weeks when it is a time sensitive thing to test, and then ask me to make it again. Things like that.
I have had some of the same experiences you seem to be having. There have been issues where I took a good bit of my time to explain it and exactly how to recreate it, which I tested, only to be told it is a mysterious problem that they cannot fix. Or I have been asked to create the testing environment several times only for them to not use it for weeks and weeks when it is a time sensitive thing to test, and then ask me to make it again. Things like that.