Forum Discussion

GlennPhillips's avatar
GlennPhillips
Qrew Trainee
8 years ago

Will support restore an app on a Sunday? I submitted a ticket this morning, but no response from a live person.

With no phone support, I am trying to determine if my ticket to have an app restored from backup will be addressed today (a Sunday)... or even if this takes more than a day in general.
Backup and restore
EvanMartinez's avatar
EvanMartinez
Moderator
8 years ago
Hi Glenn,

I'm sorry to hear that you ran into a restore need over the weekend. Currently Quick Base Care runs from 9 AM -8 PM ET Monday through Friday for active hours. We take cases in around the clock but those are the hours when our queue is manned and we also have Operations support for processes like restores. You should receive an update on your case this morning so that we can help expedite that restore. I am sorry to hear you ran into that issue over the weekend. I hope this information at least helps to clarify when our Care Team is currently available for future cases.