Who to contact to escalate a Support Case?
I have a support case regarding a pipeline issue that was opened on March 24th and is still unresolved. The person assigned to this case was not able to resolve the previous issue assigned to her and I have no confidence she will handle this one any better. This person does not respond to requests for updates and does not follow through on commitments she makes. @Evan Martinez, Who can I contact to get this issue escalated and resolved? As a follow up, how can I prevent future support cases from being assigned to this person? ------------------------------ Paul Peterson ------------------------------
Organized, catalogued central repository for pipelines information
It seems to me that there is an enormous amount of valuable and often critical information about use of pipelines that is being posted in a variety of places, Slack pipelines, Slack General, Community postings, User guide and so forth. I have been on calls where someone asks about s feature or function and the response is that it will be posted in the blog or forum or slack. It seems to me that it is critical that users will have a single place to go where they can enter keywords and questions and have a robust response repository. The User Guide is one of the finest in the industry but much of the critical information is not making it there. ------------------------------ Cullen Coates cwcoates@crystalbaysolutions.com ------------------------------Blog Post Correction
@Brian Cafferelli I created this post to inform you that your formula in the following blog is not correct. Gross Margin is (Revenue - COGS) / Revenue * 100. You were dividing by COGS in your blog post. I could not figure out another way to notify you. https://community.quickbase.com/blogs/brian-cafferelli1/2021/04/19/supercharging-summary-reports-with-new-aggregation ------------------------------ Matthew Lysinger ------------------------------Add Uservoice to Community Nav Bar
There should be an auxiliary link to Quickbase Uservoice in the top right of the Quickbase Community nav bar next to Support and University. It is something I reference quite a bit when chatting in the discussions here. Thoughts? ------------------------------ Justin Torrence Quickbase Expert, Jaybird Technologies jtorrence@jaybirdtechnologies.com https://www.jaybirdtechnologies.com/#community-post ------------------------------Quickbase Community Email Settings
@Community Management I have a support ticket open on this but it has been open for a while now and was wondering if you had any controls on your end for this. I have changed the email associated with my Quickbase account and it has not updated on my community profile. I can't find any settings to directly control this either. Could you provide some insight on this? Thanks. ------------------------------ Justin Torrence Quickbase Expert, Jaybird Technologies jtorrence@jaybirdtechnologies.com https://www.jaybirdtechnologies.com/#community-post ------------------------------
quickbase digest emails format - make logo smaller please
message to QB peeps. I like the new logo but can you make the logo smaller in the forum digest emails please. (also todays email I could not scroll in mac mail - but ok in gmail) screenshot attached ------------------------------ Johnny ------------------------------
Access to older Community Posts
Is anyone else getting system error messages when trying to open up older posts? I was looking at one from 2017 and when I clicked on the post I got "Sorry...some thing is wrong followed by a very long error code "that has been logged". Are older posts archived and no longer available? ------------------------------ Brian Cameron ------------------------------
