Forum Discussion

AustinK's avatar
AustinK
Qrew Commander
5 years ago

Re: Special characters not showing properly

Your issue sounds more like an issue with international text and character encoding. Is this happening in all browsers you test with? A lot of the times this is down to a browser issue because of the way it handles the character encoding. I believe if you use Chrome you can set it to encode websites in a certain way like UTF-8 via the settings. However I believe if someone is not set up this way and adds data to QuickBase you can end up with bad characters as you are seeing. It may be more complicated than this but this is what I have found.

Looking into this in the past and going over years old posts it seems like the consensus is that part of the issue is that QuickBase uses windows-1252 encoding and not UTF-8 as you might expect it to. From reading about it before it seems like something that can sometimes work but it can go wrong very fast when using names or text with accents or characters that windows-1252 cannot handle properly.


3 Replies

  • UrsulaLlaveria's avatar
    UrsulaLlaveria
    Qrew Assistant Captain
    that actually makes a lot of sense. The admin who inputs the names only uses IE, and every other person in the office uses Chrome. Thank you for the input, we will test and see what come out of it.

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    Ursula
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  • HuiZhang1's avatar
    HuiZhang1
    Qrew Member
    I have the same issue. Is there a compiled list of what special characters cannot be used?
    So far I've only found "<", "&", and "[]" turns text red. But today I'm stuck not knowing what other offending character is causing my trouble.
    I am an end user and cannot to change any Chrome or QB settings but hope to work around it.

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    Hui Zhang
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    • UrsulaLlaveria's avatar
      UrsulaLlaveria
      Qrew Assistant Captain
      Hi Hui! I don't know of any off the top of my head unfortunately. However a workaround we found was finding the html character codes and using those instead. That seemed to fix the issue we had. https://dev.w3.org/html5/html-author/charref

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      Ursula
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