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Subscription Email Not Received By All Recipients

  • 1.  Subscription Email Not Received By All Recipients

    Posted 10-05-2021 13:20
    I have a subscription set up for four individuals using their specific email addresses with a semi colon and space between each one.  For some reason the email is only being received by two of them and I can't figure out why.  Those missing the email have looked in the company "Junk Email" folder to make sure it isn't getting flagged as spam or other "junk" and I've confirmed their email addresses twice now.  Has anyone experienced this before and/or know how to fix this? 

    Thanks!
    Rachel Miller

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    Rachel Miller
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  • 2.  RE: Subscription Email Not Received By All Recipients

    Posted 10-05-2021 13:37
    Try just listing the email addresses vertically.  ie no semi colons

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    Mark Shnier (YQC)
    mark.shnier@gmail.com
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  • 3.  RE: Subscription Email Not Received By All Recipients

    Posted 10-05-2021 15:52
    I actually had them listed that way initially and changed it to the semi colon format after searching for a solution on the Quickbase site.  It suggested using commas or semi colons between each address.  What is really interesting is in both cases, the first and third recipients listed are the ones receiving the email.  Maybe I should try the commas to see if that works?

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    Rachel Miller
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  • 4.  RE: Subscription Email Not Received By All Recipients

    Posted 10-05-2021 15:56
    Do the people who are to receive the subscription report all have data on them for the report?  If you run the report and do a "test as user" for the user who is not receiving the report, does the report have content?


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    Mark Shnier (YQC)
    mark.shnier@gmail.com
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  • 5.  RE: Subscription Email Not Received By All Recipients

    Posted 10-05-2021 16:11
      |   view attached
    Yes.  The report being sent out is not filtered in a way that would prevent some individuals from getting data.  All four are getting the same listing which I've verified does have data (also confirmed by the two who are getting the email).  

    I changed the format back to list each address vertically and attached a doc showing all the settings for the subscription.  I've never had an issue with subscriptions before so I'm really not sure what else I should be checking.

    Thanks for your help.

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    Rachel Miller
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    Attachment(s)

    docx
    Subscription.docx   108 KB 1 version


  • 6.  RE: Subscription Email Not Received By All Recipients

    Posted 10-05-2021 16:17
    .. so test as user does show data?

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    Mark Shnier (YQC)
    mark.shnier@gmail.com
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  • 7.  RE: Subscription Email Not Received By All Recipients

    Posted 10-05-2021 17:30
    User "J" doesn't have access to the Quickbase application and user "R" is on the denied list.  I thought a report (in csv) could be sent to colleagues without having access to the application but I'm now wondering if that is the issue.

    The recipients will not be using the application regularly so their access will end up being disabled after so long which is part of the reason I went with a subscription.

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    Rachel Miller
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  • 8.  RE: Subscription Email Not Received By All Recipients

    Posted 10-05-2021 17:40
    Right, that is why I was asking you to test as user.  Subscriptions respect the permissions of the user.  So, users on the Deny list will get diddly squat.  A typical use of the Deny List is for Terminated employees.  You would not want Terminated Employees to continue to receive subscription reports.

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    Mark Shnier (YQC)
    mark.shnier@gmail.com
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  • 9.  RE: Subscription Email Not Received By All Recipients

    Posted 10-06-2021 09:36
    Thank you Mark.  I was thinking we had the ability to use any email address since we can type them in.

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    Rachel Miller
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  • 10.  RE: Subscription Email Not Received By All Recipients

    Posted 10-06-2021 09:47
    Hi Rachel,

    Just to piggy back on Mark's answer being denied or not having access would effect their ability to get Subscriptions and Reminders. You can still send a notification out to non QB users but only if that notification was set up to be the Open type and if you target specific emails but Subscriptions and Reminders just have that extra layer to focus them.

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    Evan Martinez
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  • 11.  RE: Subscription Email Not Received By All Recipients

    Posted 20 days ago
    Hello,

    I am having this same problem as well, but all my users do have access to the app.

    Do I have to enter all individual email address?

    Am I able to designate who to email by pulling from the entry in the form?  For example, if I have a field called "PRM Email" can I enter "[PRM Email]" as the recipient for subscription or reminder email?  I know this method works for notification emails.

    Thank you!

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    V W
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