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"Denied" user status

  • 1.  "Denied" user status

    Posted 02-16-2020 13:40
    Hi,

    I've noticed that some users in my apps have the status "denied". I'm just wondering what this means and how could a user gain this status?

    Thanks

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    Inas
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  • 2.  RE: "Denied" user status

    Posted 02-16-2020 14:37
    Inas,

    This is not an application issue but is done at the Realm level.  When a User is put on the Deny list, they are blocked out of all applications and no longer count against your user total for billing.

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    Don Larson
    Paasporter
    Westlake OH
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  • 3.  RE: "Denied" user status

    Posted 02-18-2020 09:34
    Hi Inas,

    Just to add to Don's response a user is denied by account admins for your account who control which users are given access to the account your app is on. For a user that needs access and to have their Deny status removed you would need to reach out to your internal admins to touch base on the user status. I hope that information is helpful.

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    Evan Martinez
    Community Marketing Manager
    Quick Base
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  • 4.  RE: "Denied" user status

    Posted 10-10-2020 19:03
    Edited by Myra Canterbury 10-10-2020 19:13

    RESOLVED -- PLEASE DISREGARD!!!

    ------------------------------------------------------------------------------------------------------------------------
    I have a user that I setup who is in "Denied" status.  I don't know how he became "Denied", but I need to add him back to Active.  

    I am the administrator for my realm.

    I do not see any way to change the status from "Denied" to "Active".  Could someone point me in the right direction please?

    Thanks,
    Myra

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    Myra Canterbury
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  • 5.  RE: "Denied" user status

    Posted 10-12-2020 16:15
    Myra -

    To allow the user access to applications on your realm, you can change their status by going into your account and then selecting 'Users' on the left. Once there, you'll select the user from the list and change their status in the popup that is presented on the right:



    ------------------------------
    Blake Harrison
    bharrison@datablender.io
    DataBlender - Quick Base Solution Provider
    Atlanta GA
    404.800.1702 / http://datablender.io/
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  • 6.  RE: "Denied" user status

    Posted 10-12-2020 16:21
    Thank you so much, Blake!  

    I was missing the little radio button that activates the user.  I eventually found it, but it's not an obvious edit! 

    All the best,
    Myra







  • 7.  RE: "Denied" user status

    Posted 03-16-2021 19:47
    Where on earth did you find the radial button. I have been all over QB and cannot find it.

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    Monica Tipton
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  • 8.  RE: "Denied" user status

    Posted 03-16-2021 20:05
    You need to be a Realm Administrator. 
    My apps
    Manage my account
    Users. Then click the user. Then a label will slide into view with a radio button to deny.

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    Mark Shnier (YQC)
    Quick Base Solution Provider
    Your Quick Base Coach
    http://QuickBaseCoach.com
    mark.shnier@gmail.com
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  • 9.  RE: "Denied" user status

    Posted 03-16-2021 20:30
    Is a "realm" administrator different from an administrator? I am already an administrator.

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    Monica Tipton
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  • 10.  RE: "Denied" user status

    Posted 03-16-2021 20:47
    Yes. Different. An Administrator typically means the Admin for for App. The Realm Admins have higher Permissions to administer the users and other Permissions. 

    If you go to My Apps and don't see the Manage my Account at the right, then you don't  have the ability to Deny or unDeny users.

    ------------------------------
    Mark Shnier (YQC)
    Quick Base Solution Provider
    Your Quick Base Coach
    http://QuickBaseCoach.com
    mark.shnier@gmail.com
    ------------------------------



  • 11.  RE: "Denied" user status

    Posted 05-16-2022 20:04
    How do you find the Realm Admin?  Would that be the Super User under status?

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    Matt Webster
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  • 12.  RE: "Denied" user status

    Posted 05-16-2022 20:20
    @Matt Webster  I think you would have to put in a support ticket to ask the Care Team.​

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    Mark Shnier (YQC)
    mark.shnier@gmail.com
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