Discussions

 View Only
  • 1.  Anyone else getting a 500 error?

    Posted 01-06-2022 11:53


    ------------------------------
    Daniel Johnson
    ------------------------------


  • 2.  RE: Anyone else getting a 500 error?

    Posted 9 days ago
    Our company is getting them quite frequently now. Can't save projects and if we do it is taking a minute to load then gives us this error.

    ------------------------------
    Tait Palma-Newport
    ------------------------------



  • 3.  RE: Anyone else getting a 500 error?

    Posted 9 days ago
    Hi Tait,

    If you are seeing those kinds of issues with your applications I would recommend you open up a case with our Technical Support team to help you work on that issue. You can open a tech support case from here in Community by clicking on Support where it appears in the navigation or when you are signed into Quickbase by clicking on the Question Mark (?) icon in the global navigation and selecting Manage Cases. Either will help you get in touch with a rep and if you let them know where you are running into the errors and the details of what is happening they can give you some more insight into what might be going on. If you yourself aren't an app admin for the apps that are being impacted they may need to get one involved directly to look into the issue. Sorry to hear you are running into these problems with your application.

    ------------------------------
    Evan Martinez
    ------------------------------



  • 4.  RE: Anyone else getting a 500 error?

    Posted 9 days ago

    EVAN how does someone create a case at the time when Quickbase page doesn't open up? 

    Yesterday in India even Quickbase.com page refused to open , no case could be submitted from anywhere on website.

    Quickbase reps don't reply for days by when the damage is done.



    ------------------------------
    Prashant Maheshwari
    ------------------------------



  • 5.  RE: Anyone else getting a 500 error?

    Posted 9 days ago
    Edited by Evan Martinez 9 days ago
    HI Prashant, 

    You can also reach the support team us via our contact us page. You would just select customer service as who you are trying to get in touch with and include the details of what you are running into much like when you create a case. You also just want to make sure to use your QB email address for your contact info so you can avoid confusion of them not being able to find your QB user. 

    ------------------------------
    Evan Martinez
    ------------------------------



  • 6.  RE: Anyone else getting a 500 error?

    Posted 9 days ago
    Evan,
    Even the Contact us page failed yesterday.

    ------------------------------
    Prashant Maheshwari
    ------------------------------