Forum Discussion

DanielJohnson2's avatar
DanielJohnson2
Qrew Trainee
3 years ago

Cannot access support cases

Is anyone else having issues accessing their open support cases? 



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Daniel Johnson
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9 Replies

  • Yes, I was unable to access support on Sunday. I have not tried today because I'm on a chairlift now, skiing.

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    Mark Shnier (YQC)
    mark.shnier@gmail.com
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    • DanielJohnson2's avatar
      DanielJohnson2
      Qrew Trainee
      Gotta earn that profile pic background, Mark!

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      Daniel Johnson
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  • Hi Daniel,

    We are having some issues with our support portal with specific users, our team is working right now to resolve them. If you do need to check in on a case you can message me directly and I can see about getting the team to reach out or you can still put in a case on the website and if you let them know about the issue they can reach out directly to your email. We are actively looking into resolving this for the users impacted. Thank you for your patience while we look into this issue.

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    Evan Martinez
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    • DanielJohnson2's avatar
      DanielJohnson2
      Qrew Trainee
      Thanks for the update Evan! Nothing urgent on my end, just checking in on some open cases. I'll reach out if need be. Thanks.

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      Daniel Johnson
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    • JimHarrison's avatar
      JimHarrison
      Qrew Champion
      Hi Evan,

      We are also seeing the Internal Error, thought you might like to know. No big deal here either.

      Regards,

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      Jim Harrison
      transparency = knowledge + understanding : The Scrum Dudes
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      • EvanMartinez's avatar
        EvanMartinez
        Qrew Elite
        Thank you for the heads up Jim, it helps us knowing who is impacted so we can get a better idea of the reach of the issue. We are actively investigating for a fix to get everyone back on track.

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        Evan Martinez
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  • I'm having the same issue.  Need to access the "Find JAVA Script" App.

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    Jim Bisson
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    • EvanMartinez's avatar
      EvanMartinez
      Qrew Elite
      Hi Jim,

      If this is a new request to get access to the JavaScript tracking application I would recommend submitting it on the web portal for support. You can still submit a case there and just include that you are having issues using the support portal in your case and they will instead reach out to you directly. This way we can still get your access request logged and back on track while they continue to investigate the issue.

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      Evan Martinez
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      • EvanMartinez's avatar
        EvanMartinez
        Qrew Elite
        Hi Everyone,

        Just wanted to follow up on this thread to let everyone know that we pushed a patch last night to resolve the support portal issue effecting some customers and you should now be able to access your support portal as usual. If you are still having issues definitely let us know either on this thread or via a case on our web portal for support.

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        Evan Martinez
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