Forum Discussion

mcmcdonald-nbtx's avatar
mcmcdonald-nbtx
Qrew Member
4 days ago
Solved

Coping with EntraID username change

We have our windows ad users synced to quickbase via Azure AD/Entra ID and it is working fine but have run into our first snag which I haven't found anything directly addressing. We had a user chang...
saml
User and group management
  • Maria's avatar
    Maria
    3 days ago

    Your guess is probably correct. The unique identifier is actually determined when SAML is configured between Azure (or Active Directory) and Quickbase. In general we do not recommend using the email address for just this reason. A different email is a different user. 

    The quickest way to resolve this is to open a case with support and explain exactly what you said here. Your user changed her name and when that happened, a new user profile got created in quickbase rather than updating the existing one. 

    Support will need to invalidate the new user in order for the old user to be updated to the new email. The old user cannot be updated until the new user no longer exists because, when email address is the unique identifier, two user profiles cannot have the same email address. 

    I'm sorry you ran into this, but the good news is it should be relatively straightforward to resolve.

Maria's avatar
Maria
Community Manager
3 days ago

Your guess is probably correct. The unique identifier is actually determined when SAML is configured between Azure (or Active Directory) and Quickbase. In general we do not recommend using the email address for just this reason. A different email is a different user. 

The quickest way to resolve this is to open a case with support and explain exactly what you said here. Your user changed her name and when that happened, a new user profile got created in quickbase rather than updating the existing one. 

Support will need to invalidate the new user in order for the old user to be updated to the new email. The old user cannot be updated until the new user no longer exists because, when email address is the unique identifier, two user profiles cannot have the same email address. 

I'm sorry you ran into this, but the good news is it should be relatively straightforward to resolve.

  • mcmcdonald-nbtx's avatar
    mcmcdonald-nbtx
    Qrew Member
    3 days ago

    Thank you for your reply. 

    We will reach out to talk about it. Are there suggestions for best practice in choosing a unique identifier? I haven't seen the interface unfortunately, I'm not sure if the Azure OID is an option. 

    • Maria's avatar
      Maria
      Community Manager
      2 days ago

      In my experience an employee ID is a good option. Anything that's unique and unlikely to change. A phone number, for example, would be a less good option since phone numbers can change as well.