Email Notification Not Working for One User

Question

Hi!I have a notification set up on a checklist, where if a certain checkbox is checked, an email is generated. If I check the checkbox to generate the email, everyone listed to receive it, will receive it. However, if my colleague checks the checkbox (on her checklist), the email notifcation is not going out.&nbsp;This just started happening today. I've set up other notifications, and she has received those in the past.Any suggestions on troubleshooting?Thank you!------------------------------Clarice Dennison------------------------------

markshnier__you · Answer

Any chance that the user was put on the Deny List?------------------------------Mark Shnier (YQC)mark.shnier@gmail.com------------------------------

claricedennison · Answer

Not that I know of. I'm not familiar with the Deny List. Where is that located?------------------------------Clarice Dennison------------------------------

markshnier__you · Answer

You can check if the user still has access to the app. One quick way is to do a test as user up at the top right. if you get a message saying NO ACCEss then that is the problem. They are either not invited to the app or else the Realm Admin has out then on the deny list. The Realm admin at your company would be the one who turns off users, say when they leave the company. Its under the manage My Account link off the MY Apps opage.

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Mark Shnier (YQC)
mark.shnier@gmail.com
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claricedennison · Answer

Thank you! Yes, she still has access.------------------------------Clarice Dennison------------------------------

markshnier__you · Answer

You may need to put in a care ticket.&nbsp; I would add your name to the Notification to see if you are receiving it.&nbsp; That way you can check if it's triggering OK.------------------------------Mark Shnier (YQC)mark.shnier@gmail.com------------------------------

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Email Notification Not Working for One User

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