What is your normal support response time?
Currently I'm waiting days for each response to a support case. (including responses within the same support case) is this normal for the rest of you? ------------------------------ Johnnyny -...
Forum Discussion
That happened to me once, when one person was assigned the case, but then was out of the office and another person took over, and then the first came back, but neither were terribly responsive. I don't have any current cases, nor have I had very many, but generally my case response time has been much better. I have had almost immediate response to a few hours or the next business day. If it's more than a few days I would definitely be putting in another reply to the case inquiring about the status and if they were awaiting more info from your side.
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Kim Gardner
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Kim Gardner
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thanks for responding.
Unfortunately I'm not as lucky, my support rep gets back to me every day or 2 right now. I don't know if I can continue with this platform due to the support, luckily my issues have not been show stoppers, but what happens if they are showstoppers?
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Johnnyny
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Unfortunately I'm not as lucky, my support rep gets back to me every day or 2 right now. I don't know if I can continue with this platform due to the support, luckily my issues have not been show stoppers, but what happens if they are showstoppers?
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Johnnyny
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- They have typically been amazing for me. Usually within 12 hours for the first response. Can vary a bit after that but like mentioned above, unless they have days off I've been quite impressed. Drop them a message if it has been a couple days. They usually will respond.
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Mike Tamoush
------------------------------ - I generally get good response but I do think it depends on the nature of your questions. If they are in the nature of a "how to" question which is more along the lines of Application development questions then they are probably going to be slower to respond than if you are reporting an actual bug or need a setting changed or need data restored.
ie I assume that they they triage the tickets.
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Mark Shnier (YQC)
Quick Base Solution Provider
Your Quick Base Coach
http://QuickBaseCoach.com
mark.shnier@gmail.com
------------------------------- I don't mind waiting for how to answers, it's the real issues that the community cannot fix is what I am worried about.
In this particular case, my master user profile cannot create a valid user token. (other app users can create valid tokens). It's something that I believe only support can do anything about.
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Johnnyny
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