Forum Discussion
KingslySamuel1
8 years agoQrew Assistant Captain
You need to contact your "admin" to get these fixed, Michele.
MikeRedfearn
5 years agoQrew Trainee
And how would a "admin" do that? I am an admin but cannot change the name of a user. Her name is grayed out in the admin console and that seems to be the only place I could possible change her name.
------------------------------
Mike Redfearn
------------------------------
------------------------------
Mike Redfearn
------------------------------
- EvanMartinez5 years agoModeratorHi Mark,
If you are running into that issue as an admin you would want to reach out to our Care team and they can help you troubleshoot an issue with a user email. When users issues like this come up they are the best resource to go to as they can help with troubleshooting. You can create a case with our Care team by clicking on the question mark icon that appears in Quick Base when signed in and selecting Manage Support Case or alternatively by clicking Support where it appears here in the upper right hand corner in the community, both will take you to our care team.
------------------------------
Evan Martinez
Community Marketing Manager
Quick Base
------------------------------ - ChrisSipes5 years agoQrew CadetI am having a similar issue. The email is correct, but it is just the first name that is incorrect. I cannot change any of them, though.
------------------------------
Chris Sipes
------------------------------- MarkShnier__You5 years ago
Qrew Legend
#I believe that if you register your company's email domain with the Care Team then you can edit your company's employees name. But if the access is like @gmail, then only the user can edit their own name.
------------------------------
Mark Shnier (YQC)
Quick Base Solution Provider
Your Quick Base Coach
http://QuickBaseCoach.com
mark.shnier@gmail.com
------------------------------ - MikeRedfearn5 years agoQrew TraineeHi Chris - For us, even the admin couldnt change the name, but the user could do it themselves or if you are logged into the user.
------------------------------
Mike Redfearn
------------------------------