user name not spelled correctly
my user name has not been spelled correctly - I guess there was some type of change made over all to QB? when this change occurred, I lost all the applications that I have had. My user name should b...
Forum Discussion
And how would a "admin" do that? I am an admin but cannot change the name of a user. Her name is grayed out in the admin console and that seems to be the only place I could possible change her name.
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Mike Redfearn
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Mike Redfearn
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Hi Mark,
If you are running into that issue as an admin you would want to reach out to our Care team and they can help you troubleshoot an issue with a user email. When users issues like this come up they are the best resource to go to as they can help with troubleshooting. You can create a case with our Care team by clicking on the question mark icon that appears in Quick Base when signed in and selecting Manage Support Case or alternatively by clicking Support where it appears here in the upper right hand corner in the community, both will take you to our care team.
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Evan Martinez
Community Marketing Manager
Quick Base
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If you are running into that issue as an admin you would want to reach out to our Care team and they can help you troubleshoot an issue with a user email. When users issues like this come up they are the best resource to go to as they can help with troubleshooting. You can create a case with our Care team by clicking on the question mark icon that appears in Quick Base when signed in and selecting Manage Support Case or alternatively by clicking Support where it appears here in the upper right hand corner in the community, both will take you to our care team.
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Evan Martinez
Community Marketing Manager
Quick Base
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