I would love to understand why software business models almost universally seem to deemphasize communication and responsiveness to user feedback and requests for platform features. Maybe I'm naive and don't understand their business, but in our business (website development and internet marketing) the relationship with the client is paramount. Our clients will go elsewhere if we stop listening or have a tin ear or don't make good in a reasonable amount of time on our implied promises. Perhaps software development companies think that the stickiness of the platform assures that they can somewhat skip the communication step. I think they are sadly mistaken.
Do you have a higher-up contact person's email address you know at QuickBase who would appreciate reading this thread and has the power to act on it? I'd love to forward this to someone.
Thanks,
Michael
