Forum Discussion

PaulPeterson1's avatar
PaulPeterson1
Qrew Assistant Captain
4 years ago

Notifications not sending correctly to Distribution Lists

I have several notification reports that go out each morning.  Some of the emails are not reaching the intended recipient when they in an Outlook Distribution List.  Any thoughts?

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Paul Peterson
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10 Replies

  • Hi Paul,

    Just to clarify the automatic notification is going to an email address like thisisadistrolist@mycompany.com, and it is being received by some users on that distro list but not all? Or it is not going to any of the users you are sending to who are on that distro list? My thought would be if it isn't going to any of the users who are on a distro list you are emailing to it could simply be getting caught by that distro lists spam filter and being marked as junk, and a double check of that list's permissions might have it capturing that Quick Base notification. That would be different though if only specific people aren't getting emails that are passed through that list but other users on that same list are.

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    Evan Martinez
    Community Marketing Manager
    Quick Base
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    • PaulPeterson1's avatar
      PaulPeterson1
      Qrew Assistant Captain
      Evan, 

      Yes, it is going to an email like the one you listed.  We are working with IT to determine if the notifications are making it to the server or not.  the notifications are going to the individual emails and some of the DL list addresses.

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      Paul Peterson
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      • EvanMartinez's avatar
        EvanMartinez
        Quickbase Staff
        Hi Paul,

        That is an odd one if some of the members of the distribution list are getting the emails but others on the list are not. If you are looking to get confirmation if emails were sent out if you put in with the Care team and let them know the specific notification and table you are having issues with they can look to confirm that emails are triggering or if there are times when it should have triggered and didn't.

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        Evan Martinez
        Community Marketing Manager
        Quick Base
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