Forum Discussion

RachelMiller's avatar
RachelMiller
Qrew Cadet
3 years ago

Subscription Email Not Received By All Recipients

I have a subscription set up for four individuals using their specific email addresses with a semi colon and space between each one.  For some reason the email is only being received by two of them an...
NotificationsEmail
MarkShnier__You's avatar
MarkShnier__You
Qrew Champion
Right, that is why I was asking you to test as user.  Subscriptions respect the permissions of the user.  So, users on the Deny list will get diddly squat.  A typical use of the Deny List is for Terminated employees.  You would not want Terminated Employees to continue to receive subscription reports.

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Mark Shnier (YQC)
mark.shnier@gmail.com
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RachelMiller's avatar
RachelMiller
Qrew Cadet
3 years ago
Thank you Mark.  I was thinking we had the ability to use any email address since we can type them in.

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Rachel Miller
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  • EvanMartinez's avatar
    EvanMartinez
    Qrew Elite
    3 years ago
    Hi Rachel,

    Just to piggy back on Mark's answer being denied or not having access would effect their ability to get Subscriptions and Reminders. You can still send a notification out to non QB users but only if that notification was set up to be the Open type and if you target specific emails but Subscriptions and Reminders just have that extra layer to focus them.

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    Evan Martinez
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