HiIs anyone else having this problem? My users and I are seeing a weird rectangle with a spinning circle on the right of the screen. It's there in not just our regular apps, but if I go to a test app from the training I see it as well (Pictured below). I will reach out to customer support, but thought I'd check here first to see if this is a broader issue that others may also be experiencing, or perhaps had happen before. Thanks, Kim ------------------------------Kim G------------------------------

Hi Kim,Our SRE team is currently looking into fixing the popup window that is appearing across Quickbase right now. It is impacting a number of account so we are working to investigate it. We are going to be updating our Status page and if you are seeing this issue you can create a case to be tied to our open escalation. Our teams are working on a resolution right now to get that sorted out as soon as possible.------------------------------Evan Martinez------------------------------

Hi Everyone,The popup panel should now be gone, if you are refreshing your pages and still seeing it certainly let us know but ideally you should be back to your normal browsing experience now. We will be posting more follow up information. ------------------------------Evan Martinez------------------------------

Yes we have it too and it's completely stopped work for our users.------------------------------Jeff Peterson------------------------------

Just about to post the same question -- it's KILLING us, we cannot work!!!!!------------------------------Mike------------------------------

Also experiencing this, hopefully they fix it quickly.------------------------------Mary Qin------------------------------

Tech Issue? blank rectangle on right of screen

21 Replies

EvanMartinez
Quickbase Staff
3 years ago
Hi Kim,

Our SRE team is currently looking into fixing the popup window that is appearing across Quickbase right now. It is impacting a number of account so we are working to investigate it. We are going to be updating our Status page and if you are seeing this issue you can create a case to be tied to our open escalation. Our teams are working on a resolution right now to get that sorted out as soon as possible.

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Evan Martinez
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JeffPeterson1
Qrew Captain
3 years ago
Yes we have it too and it's completely stopped work for our users.

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Jeff Peterson
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Mike
Qrew Member
3 years ago
Just about to post the same question -- it's KILLING us, we cannot work!!!!!

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Mike
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- RichardChagnon
  Qrew Trainee
  3 years ago
  We did pick up malware - firefox is showing that there is now a facebook tracker on the QB site.
  
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  Richard Chagnon
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  - MichaelTamoush
    Qrew Captain
    3 years ago
    Richard,
    
    Can you expand on what you mean that you did pick up malware? 'Firefox is showing that there is now a facebook tracker on the QB site...'??
    
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    Michael Tamoush
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- KimG
  Qrew Cadet
  3 years ago
  I'm trying to figure out how to click the link to customer care to submit it when that button is behind the white rectangle.
  
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  Kim G
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  - MaryQin
    Qrew Member
    3 years ago
    Try going through here https://www.quickbase.com/search?newcase=true
    
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    Mary Qin
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MaryQin
Qrew Member
3 years ago
Also experiencing this, hopefully they fix it quickly.

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Mary Qin
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- MichaelTamoush
  Qrew Captain
  3 years ago
  Same thing here I just submitted a support case. All submit cases as they prioritize when they have many of the same issue. Otherwise, they start thinking it is realm specific.
  
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  Michael Tamoush
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DavidDunnagan
Qrew Member
3 years ago
Yes, my team is experiencing this as well. Extremely disruptive to work. Was worried I had picked up some malware at first.

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David Dunnagan
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BrandonWolstein
Qrew Member
3 years ago
Yes this is very frustrating, I cannot figure out how to get rid of it.

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Brandon Wolstein
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AlexGale
Qrew Captain
3 years ago
We're having this issue too on our realm.

If anyone is having trouble accessing support because the link is blocked, just append the following to your realm's url (after the ".quickbase.com"): /qb/support/ListCases

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Thanks,
Alex
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RussellBeaubien
Qrew Cadet
3 years ago
It's a feedback widget, you can disable it.

Right click > Inspect,
(Find the element I have highlighted in the screen shot) Right click > delete element

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Russell Beaubien
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- MaryQin
  Qrew Member
  3 years ago
  Wow, thank you!
  
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  Mary Qin
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- Mike
  Qrew Member
  3 years ago
  Any idea how i'd do that on a macbook?? Sorry, not sure tech-smart here!
  
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  Mike
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  - RussellBeaubien
    Qrew Cadet
    3 years ago
    no sorry, I'm not familiar with Macs and currently don't have access to one
    
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    Russell Beaubien
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AndrewS
Qrew Trainee
3 years ago
Same problem. Blocked the whole company.

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Andrew S
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ScottJones1
Qrew Member
3 years ago
It looks like it's gone.

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Scott Jones
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Tech Issue? blank rectangle on right of screen