I am having on and off problems with notification emails being caught as spam (via gmail). Also direct from Quickbase (maintenance etc.). Any tips to fix?

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  • Updated 4 years ago
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This is happening with employees/users, as well as customers/not users. While I can ask users to add notify@quickbase.com to their contact list, it is not possible with others. And it makes me worried if gmail is trapping notifications, other email services are doing this too.


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Posted 4 years ago

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QuickBaseCoach App Dev./Training, Champion

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If you are communicating with outside customers via automated email notifications, you will need to send out a Dear Customer letter / email explaining the benefits of the communication you are sending out to them, and you recommend that they add notify@quickbase .com to their contacts to ensure the emails arrive properly.

ie gmail is gunna work how it works.  So just spin it the best you can in a positive email to your customers so they will make that setting in their contacts.

You can also blast out a "vcard" to your customers to make it easier for them to add notify to their contacts.
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Harrison Hersch (MCF), Champion

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Are you masking the from address in your QuickBase e-mail notifications as another user? If so, you may need an SPF record on the domain you are masking it as. So if you are changing the from to support@acme.com, you might want to consider making that connection behind the scenes to improve with spam scoring.