I need help in finding out if there is a way to get a count of how many times a record was edited by the user. We want to make sure our reps are following up on tickets.

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
We have a quickbase application that we use for customer service tickets and we would like to manage and monitor our representatives to make sure they are following up on the tickets accordingly.

We would like to see if there is a way to get a count of how many times the record was touched and by which user.

If anyone has any suggestions, I would really appreciate it!
Photo of Rodman91

Rodman91

  • 132 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 1
Photo of Ⲇanom the ultimate (Dan Diebolt)

Ⲇanom the ultimate (Dan Diebolt), Champion

  • 30,434 Points 20k badge 2x thumb
You can do this easily using the image onload technique - and there are several examples I have posted that demonstrate similar features such as incrementing a counter or adding a week to a date. Basically you (1) use the API to get the current value of a counter, (2) increment the counter and (3) again use the API to save the new value of the counter.

I should mention that you can count, record or log ANY client side event (or mutation) whatsoever. You can respond to view record events, report creation events, transitory inputs, or monitor the mouse movement if you want to. Some of these tasks might require the new Service Worker feature but in all cases the code is short.

I am on a tablet at the moment so I can't type much but feel free to contact me off-world if you need help.