Is it possible to have notifications for multiple User fields for the same record without sending more than one notification if the same User is listed twice?

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered

We have a ticketing system we use for setting up new customers.  There are multiple tasks that need to be done that are assigned to Users.  The tasks may all be assigned to one user or each one may be assigned to a different user and every combination in between.  We'd like to have a notification go out to a user when they are assigned a task(s) but I'd like to have only one notification go out if a user is assigned more than one task on the same ticket.  We want all the info in one place so we don't want to create a separate ticket for each task.  Is this possible?

Photo of Terri

Terri

  • 70 Points

Posted 3 years ago

  • 0
  • 1
Photo of Jack

Jack, Champion

  • 50 Points
Hi Terri,

Are the tasks in a related table to the ticket header?

If so you could setup the notifications in the tasks table, enabling you to utilise the multiple records options in the email notification.

Jack