Notification when case is reopened

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I have a status field that has several options. I want a notification to be sent when when the status changes from Closed to any other status. (Meaning case was reopened). What's the best way to do that?
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Ashley Asante

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Posted 2 years ago

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I have not tested this but it might work.  Maybe you can try it and let us know.

Make a New field called [Status when saved]
Make another new field called [Old Status when saved]

Make a form rule that says

When the record is saved
 and [Status has changed]

Change [old status when saved] to the value in [Status when saved]
Change [Status when saved to the value in [Status]

Then trigger the email when  the status changes and 
after the record is saved
[Old status when saved] equals [Closed]
 and
[Status] is not equal Closed
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Ashley Asante

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This works perfectly! 

Thank You 
Great, thx for letting me know.