Quick Base Data Center Switchover

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  • Updated 12 months ago
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Quick Base Data Center Switchover

Overview

In order to ensure the availability of the Quick Base platform, Quick Base hosts the platform in two geographically diverse data centers located in Las Vegas, NV and Denver, CO. Quick Base can run actively in only one location at a time with the other location running in standby mode. At least twice per year we need to switch between the two data centers as part of our normal disaster recovery plan validation process. The QuickBase platform instances in both sites are always identical so there will be no change in Quick Base function or performance. Switching between data centers allows us to ensure that Quick Base’s disaster recovery plan is tested and working properly should there ever be a real disaster.

Key Messages

1. As part of our disaster recovery plan validation process, Quick Base will be switching the active instance of the platform, i.e., the instance used by our customers and partners, at least twice per year.

2. We will announce upcoming data center switches at least 10 calendar days ahead of the switch by posting a notice on the Quick Base service page. (https://service.quickbase.com)

3. Quick Base will be unavailable during a switch for no more than 1 hour normally and that down time is the only impact of the switch on customers and partners.

4. There will be NO change in how Quick Base functions or performs and NO change in Quick Base’s availability, disaster recovery, security, or compliance (https://www.quickbase.com/security-and-compliance)

5. There will be NO change in the certificates used by Quick Base.

6. The specific IP address that is resolved by your browser or API program when you access QuickBase will NOT change. This is due to our use of the Cloudflare DDOS protection service which provides a consistent set of IP addresses for the Quick Base platform regardless of which data center is active

7. Although not supported, customers and partners who whitelist the IP address ranges used by the Quick Base platform can verify that they have all the applicable ranges by checking out this link: https://community.quickbase.com/quickbase/topics/what-are-quick-bases-ip-addresses

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Andrew Scarpetti, Customer Care Leader

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Posted 12 months ago

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